Shipping Policy
Last updated: 28 January 2026
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Order Processing
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All orders are processed within 1–3 business days after payment confirmation.
Once your order has been processed, you will receive a confirmation email with your order details. When your order is shipped, a separate email with tracking information will be sent.
Orders are not processed or shipped on weekends or public holidays.
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Shipping Destinations
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We currently ship to the United Kingdom and selected international destinations.
If your location is not available at checkout, it means we are currently unable to ship to that region.
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Shipping Times
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Estimated delivery times vary depending on your location and shipping method selected at checkout.
Typical delivery timeframes are:
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United Kingdom: 5–10 business days
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International orders: 7–15 business days
Please note that delivery times are estimates and may vary due to factors outside our control, such as customs processing, courier delays, or peak periods.
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Shipping Costs
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Shipping costs are calculated at checkout based on your location and order details.
Any applicable shipping fees will be clearly displayed before you complete your purchase.
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Tracking Information
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Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to become active after dispatch.
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Customs, Duties & Taxes
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International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
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Delays & Issues
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While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control.
If your order is delayed or you experience any issues with delivery, please contact us and we will do our best to assist.
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Incorrect Address
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Please ensure that all shipping details are entered correctly at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
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Contact Us
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If you have any questions regarding shipping or delivery, please contact us:
📧 Email: contact@shopslunera.com