Privacy Policy

Last updated: 28 January 2026

Introduction

At Lunera (“we”, “us”, “our”), your privacy is important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from shopslunera.com.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of personal information:

Name
Email address
Shipping and billing address
Payment information (processed securely by third-party payment providers)
Order details and purchase history
IP address, browser type, and device information

How We Use Your Information

We use your information to:

Process and fulfil your orders
Communicate with you about your purchase
Provide customer support
Improve our website and services
Send transactional emails (order confirmations, shipping updates)
Comply with legal obligations

Marketing emails are only sent when you have given your consent, and you may unsubscribe at any time.

Payment Information

All payments are processed securely through trusted third-party payment providers.
We do not store or have access to your full payment card details.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and improve functionality.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your data with trusted third parties only when necessary, such as:

Payment processors
Shipping and fulfilment partners
Website and analytics providers

All third parties are required to protect your information and use it only for the intended purpose.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Your Rights (UK & GDPR)

If you are located in the UK or European Economic Area (EEA), you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your personal data
Object to or restrict processing
Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Data Security

We take reasonable measures to protect your personal information using secure technologies and procedures. However, no method of transmission over the internet is completely secure.

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: contact@shopslunera.com