Refund Policy

Last updated: 28 January 2026

Returns

We want you to be satisfied with your purchase.

If you are not completely happy with your order, you may request a return within 14 days of receiving your item, in accordance with UK consumer law.

To be eligible for a return:

To start a return, please contact us by email before sending the item back.

Certain items may not be eligible for return due to hygiene or safety reasons, unless they arrive damaged or faulty.

This will be clearly stated on the product page where applicable.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include clear photos of the issue so we can assist you as quickly as possible.

In these cases, we will arrange a replacement or a full refund at no additional cost.

Original shipping costs are non-refundable unless the item is faulty or incorrect.

Customers are responsible for return shipping costs unless otherwise stated.

If you have not received your refund after the stated timeframe:

If you have any questions about returns or refunds, please contact us: